How to choose a shop

Michael Leech • January 30, 2017

In the modern era, we have more options than ever before for finding out information. Sometimes, we actually get overwhelmed with it, and get too MUCH info! I’m sure many of us feel that way about our cars.

Questions like: How do I know I can trust my mechanic? How can I know my mechanic is correctly trained? How do I know I am paying a fair price? How can I tell that quality parts are being used?

The internet does a great job of giving us access to all of this information, this post is just a guide to tell you how to find it and what pitfalls to avoid.

How do I know I can trust my mechanic? Just like you look at the reviews for anything else, check their verified reviews. Another excellent mechanism for vetting your potential service provider is Angie’s List. We actively ask our customers to review us on Yelp , Angie’s List , Facebook , and Google+ to help new customers understand that they can trust us. Angie’s List in particular is good at verifying reviews. Also, look for trade affiliations. Good shops want to show they’re trustworthy, so they will be members of the BBB and other organizations. We are a NAPA Auto Care Center as well as a RepairPal Certified shop. Both of those memberships require maintaining customer satisfaction levels. You can also search the Courts on the court case information system. A large number of lawsuits indicates severe issues. All businesses get sued occasionally, though, so that is not always as good an indicator as the online reviews, and some businesses will change their names to dodge judgement.
The cream rises to the top. Shops with good online presence, reviews, and trade affiliations will have certified technicians. You can always ask, and look for the certifications to be displayed on the walls of the shop.
Establishing that th pricing is fair is challenging. Generally, shops that are well reviewed will have good pricing. You can call around and ask for estimates, but that is tough, because many good shops will not give over the phone estimates. We will in very narrow circumstances, but often the customer cannot provide all the information we need to write an estimate. Napaautocare.com and repairpal.com have estimator tools to give you a price range that is generally fair. Keep in mind the only way to get an “apples-to-apples” comparison of pricing is to bring in an itemized estimate complete with part numbers.
I know this is getting old, but well reviewed shops…you get the point. Once again, look at the trade affiliations. NAPA Auto Care Centers are independents that use primarily NAPA parts. There are many such affiliations out there. Also, as about the warranty. The high-end, high-quality parts carry good warranties. We offer a 2 year 24,000 mile warranty on most repairs here.

Good luck, and call us if you need us!
Mike

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Why Your Steering Wheel Feels Stiff: Common Causes & Fixes in Newport News

March 20, 2025

At Pro Auto Repair in Newport News, VA, we know that a smooth, responsive steering experience is essential for safe and comfortable driving. If you've ever encountered a stiff steering wheel, you know how concerning and frustrating it can be. Whether you're making tight turns or navigating through busy streets, a stiff steering wheel can significantly impact your driving experience. A stiff steering wheel often indicates that something isn’t quite right with your vehicle’s steering system. In this blog post, we’ll explore the most common causes of a stiff steering wheel and how Pro Auto Repair in Newport News, VA can help you resolve the issue, ensuring your vehicle runs smoothly and safely. The Importance of a Smooth Steering System Your vehicle’s steering system is a vital component for maintaining control of your car, truck, or SUV. A smooth and responsive steering system allows for precise control when navigating curves, parking, or driving at high speeds. If your steering feels stiff or unresponsive, it can make driving more difficult and potentially dangerous. Keeping your steering system in top condition is essential for your safety. Regular maintenance and addressing any steering issues promptly will ensure a more enjoyable driving experience and help you avoid costly repairs down the line. Common Causes of a Stiff Steering Wheel Several issues could cause your steering wheel to feel stiff. Let’s break down the most common causes and explain how Pro Auto Repair in Newport News, VA can help you address them. 1. Low Power Steering Fluid One of the most common causes of a stiff steering wheel is low or contaminated power steering fluid. Your vehicle’s power steering system relies on fluid to make steering more effortless, especially at lower speeds. If the fluid level is low or the fluid is dirty, it can cause the steering wheel to become stiff or difficult to turn. How It Happens: Power steering fluid can leak over time or degrade, reducing its effectiveness. Contaminated fluid can also cause the system to malfunction, resulting in hard steering. What to Do: If you suspect low or dirty power steering fluid, it’s essential to have it checked and replaced. At Pro Auto Repair , we can quickly assess your fluid levels, flush the system if necessary, and ensure the right fluid is added to keep your power steering system functioning smoothly. 2. Worn or Damaged Power Steering Pump The power steering pump is responsible for pushing the fluid through the power steering system. If the pump begins to wear out or break down, it can result in a stiff or unresponsive steering wheel. A faulty pump may also cause whining noises when turning the steering wheel. How It Happens: Over time, the power steering pump can become damaged due to wear and tear, excessive heat, or contamination in the fluid. What to Do: If you notice whining noises or difficulty turning the steering wheel, it's important to have your power steering pump checked. Pro Auto Repair in Newport News, VA, can inspect your pump and replace it if necessary, restoring smooth steering. 3. Damaged Steering Rack or Tie Rods The steering rack and tie rods are essential components that connect your steering wheel to the wheels of your vehicle. If either of these parts becomes damaged, it can lead to stiff steering. A damaged steering rack can cause your steering wheel to feel tight or unresponsive, while damaged tie rods can lead to misalignment, which affects your vehicle’s handling. How It Happens: The steering rack and tie rods can become worn or damaged from age, rough driving conditions, or accidents. When they break down, your steering system will suffer, often resulting in stiffness. What to Do: If the steering rack or tie rods are damaged, it’s critical to have them replaced immediately. Pro Auto Repair offers professional steering system repairs, including steering rack replacement and tie rod replacements, to restore your vehicle's handling and steering precision. 4. Faulty Serpentine Belt The serpentine belt plays a key role in powering various components of your vehicle, including the power steering pump. If the serpentine belt becomes loose, worn, or damaged, it can prevent the power steering pump from working effectively, causing stiffness in the steering wheel. How It Happens: Over time, the serpentine belt can wear out or slip, reducing the amount of power sent to the power steering pump. This can result in reduced steering assist and make the steering wheel harder to turn. What to Do: Regular inspection and maintenance of the serpentine belt can help prevent this issue. If you notice your steering becoming stiff, have the belt checked at Pro Auto Repair , where we’ll ensure it’s properly tightened or replaced as needed. 5. Alignment Issues Your vehicle’s alignment affects how the wheels are positioned in relation to the steering components. When the wheels are misaligned, it can lead to uneven tire wear, pulling to one side, and, in some cases, a stiff steering wheel. Misalignment can also cause your vehicle to feel unstable while driving, especially at higher speeds. How It Happens: Misalignment can occur due to hitting a curb, driving over potholes, or general wear and tear on the suspension components. What to Do: If you’re experiencing a stiff steering wheel alongside pulling to one side or uneven tire wear, it’s a good idea to have your vehicle’s alignment checked. Pro Auto Repair in Newport News, VA, offers professional wheel alignment services that will restore your vehicle's steering precision and improve overall handling. 6. Worn Out Steering Column or Bearings The steering column and bearings are part of the system that connects your steering wheel to the rest of your vehicle’s steering components. If these parts become worn out or damaged, it can cause the steering wheel to feel stiff or difficult to turn. How It Happens: Over time, the bearings can wear down, or the steering column can become misaligned, leading to stiffness in the wheel. This issue is more common in older vehicles or those with higher mileage. What to Do: If your steering wheel feels tight and you’ve ruled out other causes, it could be a sign of issues with the steering column or bearings. Our expert technicians at Pro Auto Repair can diagnose the issue and replace any worn-out components, restoring your steering system’s performance. How Pro Auto Repair Can Help in Newport News, VA At Pro Auto Repair , we specialize in steering system repairs and maintenance. If your steering wheel feels stiff, don’t wait for the problem to worsen—bring your vehicle in for a professional inspection. Our experienced technicians will assess the issue, whether it’s low power steering fluid, a faulty pump, worn-out components, or something else entirely. We’ll provide you with a reliable diagnosis and the necessary repairs to restore smooth steering and keep you safe on the road. Preventive Maintenance for Smooth Steering To keep your steering system in top shape and avoid stiff steering, regular maintenance is essential. Here are some preventive measures you can take: Check fluid levels regularly: Ensure your power steering fluid is topped off and replace it when it becomes dirty or contaminated. Inspect your steering system: Have your steering components, including the pump, rack, and tie rods, checked regularly for wear and tear. Maintain proper alignment: Get your vehicle’s alignment checked every year or whenever you notice signs of uneven tire wear or steering issues. By staying on top of these maintenance tasks, you can keep your steering system running smoothly and avoid costly repairs down the road. Schedule Your Steering System Check at Pro Auto Repair Today If your steering wheel feels stiff or unresponsive, don’t wait for the problem to worsen. Schedule a professional inspection at Pro Auto Repair in Newport News, VA, today. Our expert technicians will diagnose the issue and ensure your steering system is in optimal condition, so you can enjoy a safe and smooth ride.